Refund Policy

Last Updated: 2-1-25

At Activate Deck, we want you to be happy with your purchase. If you’re not satisfied, we offer a 30-day return policy under the conditions below.

1. Eligibility for Refunds

Items must be returned within 30 days of purchase.
The product must be unused, in its original packaging, and in resellable condition.
Proof of purchase is required.

2. Non-Refundable Items

Gift cards
Digital downloads (if applicable)
Used or damaged products due to customer handling

3. Return Process

Contact us at [email protected] with your order number and reason for return.
We will provide return instructions, including a shipping address.
You are responsible for return shipping costs.
Once received and inspected, we will process your refund within 5-7 business days to your original payment method.

4. Exchanges

If you receive a defective or damaged item, we will replace it at no additional cost. Contact us at [email protected] within 7 days of delivery with photos of the issue.

5. Late or Missing Refunds

If you haven’t received your refund yet, check with your bank or credit card provider. Refunds may take 5-10 business days to appear.

6. Contact Us

For refund inquiries, reach out to us at [email protected].

About Us
Our Contract with You
Placing an Order and Its Acceptance
Our Goods
Returns
Delivery, Transfer of Risk, and Title
International Delivery
Price of Goods and Delivery Charges
How to Pay
Our Warranty for the Goods
Intellectual Property
Our Liability
Termination
Events Outside Our Control
Communications Between Us
General

1. About Us

1.1 Company Details

Activate Deck ("we," "us," or "our") is a company based in the United States, with its principal location in Austin, Texas. We operate the website https://activatedeck.com/ ("Website").

1.2 Contacting Us

For general inquiries, order assistance, or formal notices, you may contact us at:

📧 Email: [email protected]

1.3 Important Information

Your attention is particularly drawn to the following sections:

Placing an Order and Its Acceptance (Section 3)
Returns and Refunds (Section 5)
Price of Goods and Delivery Charges (Section 8)
Our Warranty for the Goods (Section 10)
Intellectual Property (Section 11)
Our Liability (Section 12)
Termination (Section 13)

These Terms should be read alongside our Privacy Policy and Refund Policy.

2. Our Contract with You

2.1 Our Contract

These Terms apply to the order by you and the supply of goods by us to you ("Contract"). No other terms are implied by trade, custom, practice, or course of dealing.

2.2 Entire Agreement

This Contract is the entire agreement between us regarding your order. You acknowledge that you have not relied on any statements or assurances outside of these Terms.

2.3 Language

These Terms and the Contract are written in English.

3. Placing an Order and Its Acceptance

3.1 Placing Your Order

To place an order, follow the checkout process on our Website. Each order represents an offer by you to purchase goods subject to these Terms.

3.2 Correcting Input Errors

Please carefully review your order before submitting it. You are responsible for ensuring that all information is correct.

3.3 Order Acknowledgment

After you place an order, you will receive an email acknowledging receipt of your order. However, this does not mean your order has been accepted.

3.4 Order Acceptance

Your order is accepted when we send you an Order Confirmation email.

3.5 Dispatch Confirmation

Once your order is shipped, you will receive a Dispatch Confirmation email with tracking details.

3.6 If We Cannot Accept Your Order

If we are unable to fulfill your order for any reason, we will notify you via email and issue a full refund.

4. Our Goods

4.1 Product Images

Images of products on our Website are for illustration purposes only. Colors and packaging may vary slightly.

4.2 Product Changes

5. Returns

5.1 30-Day Return Policy

We offer a 30-day return policy from the date of delivery. Items must be unused, in original packaging, and in resellable condition.

5.2 Defective or Damaged Items

If you receive a defective or damaged item, contact us at [email protected] within 7 days of delivery with photos, and we will replace it at no cost.

5.3 Return Process

Email us at [email protected] with your order number and reason for return.
We will provide return instructions and the shipping address.
You are responsible for return shipping costs.
Shipping and handling fees are non-refundable.
Refunds are issued within 5-7 business days after receiving the returned product.

5.4 Non-Refundable Items

Gift cards
Digital downloads (if applicable)
Used or damaged items due to customer handling

6. Delivery, Transfer of Risk, and Title

6.1 Estimated Delivery

Your Dispatch Confirmation email will include an estimated delivery date.

6.2 Risk of Loss

Once the goods are delivered to your address, you assume full responsibility for them.

6.3 Title Transfer

Ownership of the goods passes to you only after we receive full payment.

7. International Delivery

7.1 Shipping Destinations

We currently ship to select international locations. Additional shipping costs and import duties may apply.

7.2 Customs & Import Duties

You are responsible for any applicable import duties, taxes, and customs fees imposed by your country.

8. Price of Goods and Delivery Charges

8.1 Pricing

All prices are listed in USD ($) and are subject to change.

8.2 Delivery Charges

Shipping fees are calculated at checkout.

9. How to Pay

9.1 Payment Methods

We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other approved payment options.

9.2 Payment Timing

Payment is required in full before shipping.

10. Our Warranty for the Goods

We provide a 6-month warranty on manufacturing defects. This does not cover normal wear and tear or accidental damage.

11. Intellectual Property

All intellectual property rights, including Activate Deck's designs, content, and branding, are owned by us and may not be copied or reproduced without permission.

12. Our Liability

We are not liable for:

Indirect or consequential damages
Loss of business profits or data
Delays caused by third-party carriers

Our maximum liability is limited to the price you paid for the product.

13. Termination

We may terminate or suspend your order if:

Payment is not received
Fraudulent activity is suspected
You violate these Terms

14. Events Outside Our Control

We are not responsible for delays or failures due to events outside our control, such as:

Natural disasters
Shipping delays
Supply chain disruptions

15. Communications Between Us

15.1 How to Contact Us